At A Ma Maniéré, we approach every aspect of your experience with intention and care. Our commitment to refined simplicity, quality, and integrity extends from our curated collections to the seamless delivery of your order and our thoughtful returns process. We want you to feel confident in your selections, from our foundational knits and statement outerwear to our curated denim and fine jewelry.

Shipping Policy

Order Processing

All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched from our warehouse.

Shipping Methods & Delivery Times

We offer two primary shipping options to serve our global clientele:

  • Standard Shipping: Shipped via DHL or FedEx.
    • Delivery time: 10-15 business days after dispatch.
    • Flat rate: $12.95 USD.
    • Recommended for faster, tracked delivery.
  • Free Shipping: Available on orders over $50 USD, shipped via EMS.
    • Delivery time: 15-25 business days after dispatch.
    • Orders must meet the minimum value requirement at checkout.

Please note: We ship worldwide, with the exception of certain remote regions and parts of Asia. Any customs duties, taxes, or import fees for international orders are the responsibility of the customer and are not included in the product price or shipping cost.

Returns & Exchanges Policy

We want you to be completely satisfied with your purchase. If an item does not meet your expectations, we are here to assist with a process designed for transparency and ease.

Policy Overview

We accept returns and exchanges within 15 days of the delivery date.

To be eligible for a return or exchange, all items must be:

  • Unworn, unwashed, and in their original condition.
  • In the original packaging with all tags, dust bags, and accompanying materials attached.

Final Sale Items

Reflecting our commitment to quality, hygiene, and integrity, the following items are considered final sale and cannot be returned or exchanged:

  • JEWELRY (for hygiene and safety reasons).
  • HATS (for hygiene reasons).
  • Footwear that shows any signs of wear or has been tried on outside on hard surfaces.
  • Any item marked as “Final Sale” or purchased during a promotional final sale event.

This policy ensures all products meet our exacting standards for the next discerning individual.

Step-by-Step Return/Exchange Process

1. Initiate Your Request

Within 15 days of delivery, please contact our Customer Experience team at [email protected] with your order number and details about the item you wish to return or exchange. To streamline the process, you may use the template provided at the bottom of this page.

2. Prepare Your Package

Once your return is authorized:

  1. Securely pack the item(s) in the original packaging, including all tags, dust bags, and accompanying materials.
  2. Include a copy of your packing slip or order confirmation inside the package.
  3. Seal the package securely.

3. Ship Your Return

Ship the package to our returns center at:

A Ma Maniéré Returns
3544 Woodland Terrace
Sacramento, CA 95821
USA

We strongly recommend using a trackable and insured shipping service. Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., incorrect or defective item).

4. Processing & Refund

Once we receive and inspect your return (typically within 5-7 business days), we will process your refund or exchange. You will receive an email notification upon completion.

Refund Timeline & Method

Refunds are issued to the original payment method used for the purchase. Please allow the following timelines for the refund to reflect in your account:

  • Credit/Debit Card (Visa, MasterCard, JCB): 5-10 business days after processing.
  • PayPal: 3-7 business days after processing.

Exchanges: Exchanges are subject to product availability. If your requested exchange item is not available, we will issue a refund or contact you to discuss suitable alternatives.

Return Request Email Template

To assist us in handling your request efficiently, please use the following template when contacting us:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear A Ma Maniéré Team,

I would like to request a [return/exchange] for an item from my order.

Order Number: [Please insert]
Item(s) for return/exchange: [Product Name, Size, Color]
Reason: [Please provide brief details]

Please advise on the next steps.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number (optional)]

Further Considerations

We inspect every return with the same attention to detail that defines our collections. Items that do not meet our return conditions will be sent back to you, and a refund will not be issued.

For international returns (outside the United States), any customs duties, taxes, or return shipping costs are the customer’s responsibility. Refunds will be issued for the product value only, excluding original shipping and any applicable import fees.

For any questions regarding shipping, returns, exchanges, or our policy, please contact our dedicated team at [email protected].

We are committed to resolving your concerns with the refined simplicity and care that defines every interaction with A Ma Maniéré.

Last Updated: April 2024